PRODUCT DESCRIPTIONS & IMAGES
We have taken great care to ensure all of our images depict the item for sale as accurately as possible. However, as all of the amber jewellery is unique, slight differences in colour may occur from time to time. Many of them are not treated so may exhibit their own beautiful characteristics. Please also note that the images you see will depend on your monitor, mobile device or television's capabilities and display settings. As a result, we are unable to guarantee that items purchased are an absolute exact representation of the actual merchandise.
Our website gives you the opportunity to view most items in larger or smaller sizes by clicking on the appropriate images. Every model of computer monitor, mobile device and television is different, with a variety of resolutions and screen settings. As a result the sizes of our jewellery images may appear to alter. However, we do make every attempt to make our online catalogue as accurate as possible, and our entire catalogue is routinely checked and updated.
PRODUCT AVAILABILITY & PRICING
The native currency of the Love My Baltic Amber website is Pounds Sterling. With exception to potentially erroneous prices, displayed prices are final.
Unlike many online jewellers, as a customer, you will never experience back-order issues when ordering from our store. Fulfilment is guaranteed with every order.
Typographical and system errors very rarely happen due to the accuracy of quality control and exceptional reliability of our server base. However, typographical errors may occur in pricing, product specification and data. Although we make every effort to avoid these situations, sometimes they do occur. LMBA reserves the right to correct any inaccuracies and cancel any subsequent orders as a result of erroneous prices.
SALES, OFFERS AND PRICE REDUCTIONS
Discounts can sometimes be offered for multiple purchases. However, prices set for single items are final and at this point we are not open to negotiation for single items.
Our aim is for all orders to be dispatched within 3-7 days of payment clearing. All orders are dispatched by Royal Mail or DHL with a usual timeframe of one working day for Mainland UK and two working days for non-Mainland UK and countries outside of the UK. When an order is dispatched an automatic e-mail will be sent with details of your tracking number, which can be used to track the whereabouts of the order prior to delivery.
INSURANCE & SECURITY POLICY
All shipments are fully insured and traceable. For added security orders must be signed for on delivery, which will require someone to be present at the delivery address. In the unlikely event of an invalid or inaccessible address, or lost package, we will contact you immediately and arrange a redelivery.
All of your details are sent securely through our server. This guarantees the highest possible encryption levels for online transactions. We do not store credit card details or share any personal information whatsoever.
If you have provided your mobile telephone number our courier service Royal Mail will endeavour to text you when your order is on route which gives you an option to leave in a safe place. If the leave safe option is chosen, Love My Baltic Amber would not be liable for any occurrences of the order being declared lost.
Worldwide delivery is available; however, we do reserve the right to refuse any order destined to what Love My Baltic Amber would classify as a high-risk country, postcode or zip code. In the interests of cardholder and merchant security we may also ask for proof of card ownership, utility bills and/or bank statements. All information received will be dealt with confidentially.
ALTERNATIVE DELIVERY ADDRESSES
Orders can be dispatched to a shipping address separate from the address registered to the credit/debit card used to make the purchase. However, in the interests of security we do recommend that your alternate shipping address is registered on file with your credit card company. This helps keep the ordering process simple and reduces the possibility of unauthorised transactions.